Refund Policy

RoAppeal is owned and operated by Nexus Code, LLC, a Delaware limited liability company. This Refund Policy applies to eligible RoAppeal purchases, paid token redemptions, and paid order activations handled by or on behalf of Nexus Code, LLC.

If you are not happy with RoAppeal for any reason, contact us within 7 days of purchase and we will refund your purchase, no questions asked. You do not need to prove a defect, explain your reason, or wait for the full service window to finish.

• The 7-day guarantee is measured from the purchase, token redemption, or paid order activation date.
• The refund applies to the price paid for the eligible order.
• After a refund is issued, the refunded order may be cancelled, stopped, or closed.
• Refunds are returned to the original payment method where supported by the payment processor.
• For cryptocurrency payments, refunds may be affected by processor support, blockchain network fees, exchange-rate changes, wallet compatibility, and transaction finality.

If RoAppeal cannot provide the Service for your order because of a technical issue on our side, and you purchased within the last 30 days, we will refund that order.

• This applies when a RoAppeal technical problem prevents us from starting or providing the appeal draft generation, approved or otherwise authorized submission, monitoring, or notification service for your order.
• This does not require you to be inside the 7-day satisfaction window.
• If a technical issue can be fixed quickly and you would rather keep the order active, we may offer that option instead of a refund.

Roblox rejecting an appeal, ignoring an appeal, escalating an appeal, keeping the account banned, changing its systems, or making a moderation decision we cannot control is not by itself a RoAppeal technical failure.

The price shown at checkout covers one appeal service order for one banned Roblox account. Pricing may vary based on the ban type, Roblox account situation, order settings, discounts, tokens, promotions, or other checkout terms. This may include:

• Validation of the Roblox username and supported ban status.
• Generation of appeal drafts using AI and fallback templates where needed.
• Submission of approved or otherwise authorized appeals to Roblox support flows on your behalf.
• Monitoring for Roblox responses through tracking email, email routing infrastructure, IMAP, or a connected Gmail or Outlook account where applicable.
• Follow-up appeal drafts and attempts after rejections, escalations, failed submissions, stale submissions, or response-window expiration.
• Dashboard status updates and configured notifications by email, Discord webhook, or Discord direct message.
• A service window that may vary based on the ban type, account situation, order settings, pause/resume behavior, and the limitations described in the Terms of Service.

Important: We do not and cannot guarantee that Roblox will unban your account. Roblox controls its own moderation, support, and appeal decisions. A rejection, escalation, ignored appeal, Roblox outage, captcha failure, or unsupported ban result does not automatically create a refund right.

If you are a consumer in the European Union or another jurisdiction with mandatory cancellation, withdrawal, or refund rights, those rights apply only to the extent they cannot legally be waived or limited.

Where permitted by law, by completing your purchase you expressly request that RoAppeal begins providing the Service immediately. Where applicable law requires specific consent or acknowledgement before a withdrawal right is lost, that right is not waived unless the required consent and acknowledgement have been obtained. Nothing in this Refund Policy limits remedies that apply when digital content or digital services are faulty and those remedies cannot legally be waived.

To request a refund, contact [email protected] with the email address used for purchase and any order details you have. For a 7-day satisfaction refund, you can simply say that you want a refund.

• We may verify the purchase date, order, and payment processor record.
• Approved refunds are submitted through the payment processor where available.
• Payment processors, banks, blockchain networks, and wallets may take additional time to post refunded funds.
• We may retain refund and transaction records for support, fraud prevention, accounting, legal compliance, and dispute handling.

Please contact us before opening a payment dispute, chargeback, or processor claim. The guarantee is designed so eligible refunds can be handled directly and faster than a formal dispute. If a dispute is opened, we may provide checkout, account activity, activation, submission, refund, or service records to the payment processor.

Outside the 7-day satisfaction guarantee, the 30-day technical failure refund, and any mandatory legal rights, refunds are handled at RoAppeal's discretion. We may still consider a refund, credit, replacement order, or other remedy in situations such as:

• A duplicate charge for the same order caused by a payment processing error.
• A billing, activation, or account issue that we determine should be corrected with a refund or credit.
• Applicable law requires a refund or cancellation right that cannot be waived.
• RoAppeal expressly approves an exception in writing.

If you have questions about this Refund Policy or need to discuss an order, contact [email protected].